PHRN Team Leader - Customer Service Leadership Role in Bali

Sagility is hiring a PHRN Team Leader to lead a dynamic customer service team in Bali. This role is perfect for a proactive professional with a passion for team management, employee engagement, and operational excellence. As a PHRN Team Leader, you will be responsible for managing a team of customer service representatives, ensuring high-quality service delivery, and fostering a positive work environment. Join us in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, and be part of a team that values growth and innovation.

In this role, you will work closely with your team to handle customer inquiries, resolve issues, and ensure customer satisfaction. You will also be responsible for training and developing your team members, as well as monitoring and improving service standards. With a focus on continuous improvement and a commitment to excellence, you will play a key role in delivering exceptional customer service at Sagility.

If you are a seasoned professional with a proven track record in team leadership and customer service, we invite you to apply for this exciting opportunity. Join us in Bali and be part of a team that is dedicated to delivering outstanding service and fostering a positive work environment.

📋 Tanggung Jawab Pekerjaan

• Manage and lead a team of customer service representatives, ensuring high-quality service delivery.
• Handle customer inquiries, resolve issues, and ensure customer satisfaction.
• Train and develop team members, providing ongoing coaching and support.
• Monitor and improve service standards, implementing best practices and processes.
• Foster a positive and collaborative work environment, promoting teamwork and employee engagement.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
• Analyze customer feedback and make data-driven decisions to improve service quality.
• Ensure compliance with company policies, procedures, and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 5 years of experience in team leadership and customer service.
• Proven track record in managing and developing a team of customer service representatives.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Excellent problem-solving and decision-making skills, with the ability to handle multiple tasks and priorities.
• Proficiency in using customer service software and tools, such as Zendesk, Freshdesk, or similar.
• Certification in customer service management or a related field is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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