Service Delivery Lead

Accent Micro Technologies, Inc. · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 20000000 - 30000000
Accent Micro Technologies, Inc. is seeking a talented Service Delivery Lead to join our dynamic team in Bali. As a Service Delivery Lead, you will play a crucial role in ensuring our clients receive the highest quality of service and support. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

Lead and manage a team of service delivery professionals to ensure timely and efficient resolution of client issues.,Develop and implement service delivery strategies to improve client satisfaction and retention.,Monitor and analyze service delivery metrics to identify areas for improvement and implement corrective actions.,Collaborate with cross-functional teams to ensure seamless service delivery and support.,Provide technical guidance and support to clients to ensure they are able to maximize the benefits of our products and services.,Stay up-to-date with industry trends and best practices to ensure our service delivery processes are current and effective.,Manage and mentor junior team members to ensure they have the skills and knowledge needed to excel in their roles.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in service delivery, customer support, or a related field.,Strong understanding of technology and IT services.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Proven track record of success in managing and leading teams.,Familiarity with project management tools and methodologies.

🛠️ Keahlian

Technical expertise in IT services and support.Strong problem-solving and analytical skills.Excellent project management and leadership skills.Ability to work well in a team and collaborate effectively with cross-functional teams.Strong communication and presentation skills.Familiarity with customer relationship management (CRM) software.Ability to stay up-to-date with industry trends and best practices.
Siap Melamar?
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang

Lowongan Terkait