Customer Relations Executive (CRE) - Premium Automotive Service Centre
Join LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD., a leading automotive service provider, as a Customer Relations Executive (CRE) in the vibrant heart of Badung, Bali. This is your opportunity to shape exceptional customer experiences in a dynamic, fast-paced environment. As a CRE, you'll be the voice of our customer service team, ensuring every interaction leaves a lasting impression. We're looking for someone who thrives on building relationships, solving problems, and delivering outstanding service.
At LHM ONE STOP CAR SERVICE CENTRE, we're committed to providing top-notch automotive services. Our state-of-the-art facility in Badung, Bali is equipped with the latest diagnostic tools and repair technologies. You'll work alongside a talented team of mechanics, technicians, and customer service professionals, all united by our passion for delivering excellence.
In this role, you'll handle customer inquiries, resolve complaints, and ensure customer satisfaction. You'll use our in-house CRM system to track customer interactions and maintain detailed records. This isn't just a job - it's a chance to be part of a growing automotive service center that values its customers and team members.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints with professionalism and empathy
- Resolve customer issues promptly and effectively
- Ensure customer satisfaction through our CRM system
- Maintain detailed records of customer interactions
- Provide exceptional service that exceeds customer expectations
- Collaborate with the mechanics and technicians to ensure smooth service delivery
- Assist in training new team members on customer service best practices
- Monitor and report on customer service metrics to identify areas for improvement
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service or a related field
- Proven track record of delivering exceptional customer service
- Strong communication and interpersonal skills
- Ability to work well under pressure in a fast-paced environment
- Familiarity with automotive service and repair processes
- Basic computer skills, including proficiency in our CRM system
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred but not required)
- Fluency in English and Bahasa Indonesia
🛠️ Keahlian
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