Front Office Associate - Casual Regular Position at Solaris Hotel

Join Solaris Hotel in the vibrant heart of Kuta, Bali as a Front Office Associate and become the welcoming face of our luxury hospitality experience. In this dynamic role, you will play a pivotal part in ensuring seamless guest interactions, from check-in and check-out processes to handling guest inquiries and resolving any issues that may arise. Our hotel is a beacon of hospitality, and we are looking for a passionate individual to join our team and help us continue to deliver exceptional service to our guests.

As a Front Office Associate at Solaris Hotel, you will be responsible for maintaining a high level of professionalism and efficiency. You will use our state-of-the-art hotel management system, PMS (Property Management System), to manage reservations, guest information, and room assignments. Your ability to work well under pressure and adapt to the ever-changing needs of our guests will be crucial in this role.

This is an exciting opportunity to be part of a team that values innovation, teamwork, and a commitment to excellence. If you are passionate about hospitality and want to make a difference in the lives of our guests, we invite you to apply and join us at Solaris Hotel.

📋 Tanggung Jawab Pekerjaan

• Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
• Handle guest inquiries and provide accurate information about hotel amenities, local attractions, and services.
• Manage room assignments and ensure that guest rooms are prepared according to their preferences.
• Process payments and handle refunds, ensuring accurate financial transactions.
• Maintain guest records and ensure that all information is up-to-date in our PMS system.
• Assist with front desk operations, including managing the reception area and ensuring a clean and organized workspace.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure that guest needs are met promptly.
• Promote a positive and welcoming atmosphere, ensuring that all guests feel valued and appreciated.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role.
• Proficient in using PMS (Property Management System) software.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and adapt to changing priorities.
• Strong organizational and multitasking skills.
• Familiarity with local attractions and services in Kuta, Bali.
• Ability to stand for long periods of time and work in a fast-paced environment.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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